FAQ

RESTORATION SERVICES

WATER DAMAGE

  • What should I do after finding a water leak?

    Even a minor water leak can cause major damage to your home if it not dealt with. If you’ve discovered a leak, take the following steps right away:

    1. Turn off the water source, which can usually be fournd near your water meter.

    2. Use towels to contain the water and to keep it from spreading.

    3. If the damage from the water is extensive, switch off your electricity as soon as possible. Wires, electrical cords and appliances can become volatile when exposed to water, so if a room contains electrical devices. do not enter it.

    4. Move items damaged by water to a dry place.

    Contact BIG to schedule an inspection from a water damage cleanup specialist. We are available 24/7 for emergency cleanup.

  • How might a flood damage my home?

    Repairing your home after a flood is more complex than it may seem. With extensive water damage, your home may need extensive repairs to it’s foundation, framing, walls, and floors. Mold growth can also damage your home after a flood. Mold thrives in moist environments, so it’s a big concern after any water damage. At BIG, our team is here to assist with water damage cleanup, dehumidification, and mold remediation. We can also help with restoring water-damaged possessions, and storing the contents of your home that were not damaged.

  • Is dehumidification really necessary?

    Yes, dehumidification is necessary. Many people associate water damage with severe floods and pipe leaks, but excessive moisture in the air can be just as destructive as water that is pooled up. Humid air can damage your walls, floors, furniture, and other structural components of your home. Dehumidification effectively reduces moisture in the air, mitigates damage to your property, and prevents subsequent mold growth.

  • How long will it take for my property to dry out?

    The materials in your home are all different. The type of material damaged, the amount of moisture, and the amount of time that the material was exposed to moisture are all determining factors in how long it will take to dry. Other important factors are the equipment and techniques that are used to dry your materials. At BIG, we are able to mitigate the overall damage and possibly salvage your belongings using our effective dehumidification process.

  • Is water damage covered by my insurance company?

    That depends on the types of insurance policies you have and the terms within. If you carry flood insurance, your policy should cover at least a portion of your repairs if the cause of the water damage is a covered peril. There may be some extenuating circumstances that could cause your insurance carrier to deny your claim—for example, if negligence on your part was the cause of the water damage.
    At BIG, not only will we extract the water and repair the damage, but we will also help you file a claim with your insurance company.

FIRE DAMAGE

  • What should I do after my property sustains fire or smoke damage?

    1. Temporarily relocate your family. Homes damaged by fire are often structurally unstable, so you should relocate your family until you know the extent of the damage. Because of remaining smoke residue, a subsequent fire could possibly ignite. The safety of your family is the priority, so it is important to get your family out of harm’s way.
    2. File a Claim with Your Homeowner’s Insurance Company. Since your insurance carrier can dispute your claim if you wait too long, you need to submit a written notice to your homeowner’s insurance company as soon as possible.

    3. Call BUILDER’S INNOVATION GROUP! Our Fire Damage team will help you secure the affected area and avoid subsequent fires due to smoke residue. We will thoroughly evaluate the damage and give you a detailed estimate on the cost of repairs. We can also help you file a claim with your homeowner’s insurance company.

  • Do I have to move out of my home during the remediation process?

    Relocating can be a hassle, especially when it seems that the damage is not that major. But a fire-damaged home is extremely unsafe. In addition to structural damage, breathing in residue from smoke is hazardous to your health, and a subsequent fire is more likely to happen until the smoke residue has been removed. If you decide to temporarily relocate your family while our repair crew gets to work, remember to make the proper arrangements, such as forwarding mail to your new address, and temporarily suspending your utilities.

  • Do I really need a professional cleanup crew, or can I repair the damage myself?

    Fire and smoke cleanup should not be DIY project. Even if your home did not sustain major structural damage, specific equipment and techniques are necessary to remove hazardous smoke residue. If you are not careful and miss something, a subsequent fire could start and your insurance company might say that your negligence was a contributing factor, and possibly even dispute your claim.

  • When will the damage restoration process start?

    It is critical that the restoration process begins as quickly as possible to minimize the overall cost of repairs. At BIG, we know the importance of quickly restoring your home or business to its pre-fire condition. Our team will arrive promptly and give you a realistic timeline for repairs before the restoration process starts.

SMOKE DAMAGE

  • Why is smoke residue just as dangerous as the flames of a fire?

    It is common for homeowners to think that fire damage was confined to only one room—only to discover later that the residue and smell of smoke has spread throughout the home, even in areas where the flames did not hit. As smoke travels, the residue clings to soft and permeable surfaces such as window coverings, linens, and carpet. It can also cover your roof and walls. To ensure that your home is completely free of smoke residue, it’s important to contact a professional remediation company instead of trying to identify all the affected areas on your own.

  • Does the smell of smoke ever go away?

    Just because the smoke residue has been removed from your property doesn’t mean it will smell like it did before the fire. However, the team at BIG has the equipment and techniques to remove the smell of smoke from your home…for good.

  • Can the smell of tobacco or other recreational smoke be removed from my property?

    Yes, smoke damage restoration companies such as BIG can remove tobacco and other smoke odors from buildings . This is achieved by implementing a multi-step process of cleaning , air filtration and deodorization techniques.

MOLD DAMAGE

  • How can I tell if I have mold in my home?

    To tell if there is mold, check for water stains or visible mold growth in areas where a water leak has happened. This is usually common on roofs, wall, ceilings, and pipes. Mold usually thrives in dark, damp, and cool environments, and can be identified by its musty smell.
    If you think there might be a mold outbreak in your home, it is vital that you act quickly to prevent it from spreading to other rooms in your home. A quick response will likely make the remediation process much easier and also far less expensive. To schedule an inspection from a certified mold inspector, contact BUILDER’S INNOVATION GROUP today.

  • What can be done if I can smell mold but can’t see it?

    Even when mold cannot be seen, it can still be detected through air sampling. This process gives details about the mold spores: such as how many there are, where the spores are growing, and what type of mold it is.

  • How can I get rid of mold?

    The first step in eliminating mold from your home is to find the source of the moisture since that is usually the root cause of mold growth. Make sure the cause of the mold, such as a leaky pipe or roof damage, has been dealt with. After that, the next steps in the mold cleanup process can be very hazardous to your health, so at this point it is best to reach out to a professional mold remediation company. A technician from BIG will start by making sure that the cause of the growth has been remedied. The next step will be to remove any excess moisture. We will also dehumidify your home to prevent future outbreaks of mold. Lastly, the next step is to remove the mold and thoroughly clean the area. It’s possible that you will also need structural repairs, to clean up stains or fix damage that resulted from the mold or excessive air moisture.

  • How important is it for mold to be handled by a professional remediation company?

    Mold can cause eye and skin irritation as well as respiratory issues, so it is usually best to leave the cleanup to the professionals. Even if are able to easily access the mold outbreak, it is possible that it spread to another area of your home that is not as easy to access. A mold remediation expert has the tools to identify all growth areas, remove them, and help you avoid outbreaks of mold in the future.

Still have questions? Just ask us!

Feel free to call us at (714) 453-8688, or fill out the quick form below and we will reply as quickly as possible.

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